Server outage [28/04/26]
#1
The hosting provider on which STK's main services are hosted (main website, forum, addons server which is also what handles online play) suffered an outage tonight. So this wasn't something specific to just our own server.

The problem was first noticed at 18:40 UTC but it may have started a bit earlier. When we discovered that the issue was at the level of the hosting-provider, there wasn't much that we could do except wait.

The websites were back up on bcf's end by 20:25 UTC and on my end by 21:00 UTC. The in-game API allowing to connect to the online user account and to access online servers initially didn't respond but it worked on my end shortly after.

As far as I can tell, all services are now restored.

We apologize for the inconvenience!
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#2
Thanks for the update.

I was just in the middle of analyzing this because it looked like a routing or filtering issue from some networks. Interestingly, access from Switzerland seemed to work while it failed from other countries/networks.
I had also just created a forum post with test results, but I’ve deleted it now that this outage announcement explains the situation.
Glad to hear the services are restored. Thanks so much!
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